How soon do I have to place my order?
The sooner the better. For tents and
large scale events you should be thinking of one or two
months in advance or even earlier if you can. For small
orders, usually a week or two is sufficient.
Is there a delivery charge?
Yes, there is a delivery charge. The delivery
charge does not include set up and break down of the
rented items. Rental Items will be dropped off to the
nearest and convenient ground level or loading dock.
Please call for rates on special situations. Our
drivers are instructed to stack rentals in a mutually
convenient place and should be ready for pickup the same
way.
What about delivery and pickup after-hours,
weekends and holidays?
Yes, this service is available for an additional fee
and provided we have advance notice. Some restrictions
apply so please call for details.
Can you deliver without my being there?
Yes, provided that we can leave equipment in a
garage or a covered porch and you have already signed
and faxed back a rental contract to our office.
Commercial locales require receipted delivery by a dock
master or authorized person.
Will your delivery driver carry tables & other
rentals into my house, downstairs etc.?
No, we cannot do this for insurance and liability
reasons. Our delivery personal will stack them in a
mutually convenient location and pickup them up from the
same point. Most often this would be your back yard or
front door. Anything beyond that is your responsibility.
Do you set up the tables and chairs?
This service can be provided for an extra fee
depending on the scope of what is required. Please call
our office for information.
Do I have to wash the linen?
No. They will be laundered anyway so just shake it
out to remove any debris. Don't pack them in a plastic
bag if they are wet because they *will* mildew over the
course of a weekend. If any linen or skirting is
damaged, burned or gets mildewed you will be responsible
for the replacement cost of that item.
What about losses?
Breakage, missing or weather damaged items are
charged at retail replacement value. A damage waiver fee
of 8 % is available for tools
and equipment excluding dishware, glassware and
flatware. Please call our office for details concerning
your specific rental order.
Do I have to wash the dishware, glassware,
flatware?
No, but rinsing and/or scraping them free of food
and debris is required. Cleaning charges will apply if
the items are not returned in a reasonably sanitary
condition. Some items may require a cleaning deposit
(such as stock pots or chafer dish inserts)
I've got a price from a competitor and its lower,
will you match it?
Yes as long as it is reasonable in nature and the
products you're comparing are the same. The truth is
that's usually not the case and especially for
commercial or large scale productions you should know
what your suppliers track record is. Not everyone has
done what we have over the last 20 years or has the
design knowledge and experience to complete your event
needs and execute them in a safe and professional
manner. If prices are significantly different there's
usually a reason. Ask why before you compare on price
alone.
